Dafabet Malaysia Privacy Policy – Personal Data Protection

1Introduction

Welcome to Dafabet's Privacy Policy page. Dafabet ("we", "platform", or "Company") operates an online sports betting and casino platform at dafabet-play.net. In the course of our operations, we collect and process certain personal data from users and prospective users of our platform.

This Privacy Policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and is intended to clearly and transparently explain how we handle your personal data — from the moment you register an account and make your first deposit using Touch 'n Go or GrabPay, through to every football, slots, or live casino session you enjoy on our platform.

By registering a Dafabet account or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team for assistance with closing your account.

2Personal Data We Collect

Dafabet collects various categories of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

2.1 Data You Provide Directly

2.2 Data Collected Automatically

• Platform Usage Data: Sports betting history, Live Casino and slots game records, deposit and withdrawal amounts, and bonus activity claimed.
• Technical Data: Your IP address, device type, operating system, browser type, screen resolution, and internet service provider (ISP) name.
• Location Data: General geographic location based on IP address for eligibility verification and regulatory compliance purposes.
• Cookie Data: Session information, platform preferences, and analytics data are collected through cookies and similar tracking technologies.

2.3 Data From Third-Party Sources

In certain circumstances, we may receive your personal data from third-party sources such as identity verification service providers, payment processors (such as FPX or DuitNow), and fraud prevention agencies registered in Malaysia.

3How We Use Your Personal Data

Dafabet uses the personal data collected for the following purposes:

• Account Management: Creating, verifying, and managing your Dafabet account, including the KYC process to comply with legal requirements.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as managing withdrawals to your bank account.
• Service Delivery: Providing access to Sports Betting, Live Casino, slots, and other gaming products on the Dafabet platform.
• Customer Support: Processing and responding to enquiries, complaints, or support requests submitted to our customer support team.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or any misuse of the platform.
• Responsible Gambling: Monitoring gameplay patterns to identify players who may need assistance and providing control tools such as deposit limits.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only if you have given your consent to receive such communications.
• Platform Improvements: Analysing usage data to improve the performance, design, and overall experience of the Dafabet platform.

We will not use your personal data for any purpose beyond what is stated in this policy without first obtaining your consent.

4Legal Basis for Data Processing

Dafabet processes your personal data on valid legal grounds under Malaysia's PDPA. Depending on the type of processing involved, the applicable bases are as follows:

5Sharing Data With Third Parties

Dafabet does not sell your personal data. However, we may share your data with the following categories of third parties under limited and controlled circumstances:

• Payment Service Providers: Payment processors such as FPX, DuitNow, and e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) receive the transaction data necessary to process your deposits and withdrawals.
• Game Software Provider: Third-party gaming software providers that supply slots, live casino, and sports products may receive minimal session data for the purpose of game delivery.
• Identity Verification Providers: Third-party KYC services that assist us in verifying your identity during the registration process or when required.
• Regulatory Authority: Malaysian government agencies, regulatory bodies, or law enforcement authorities where required by law or court order.
• Analytics Provider: Analytics platforms that help us understand usage patterns to improve our services — data is shared in anonymised or aggregated form only.

6Cookies & Tracking Technologies

Dafabet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and transaction processing. These cookies cannot be disabled as they are critical to platform operation.
• Preference Cookies: Stores your preferences such as language, time zone, and display settings to deliver a more personalised experience each time you visit.
• Analytics Cookies: Collecting information on how you interact with the platform — pages visited, session duration, and navigation patterns — to help us improve our services.
• Marketing Cookies: Used to display relevant ads and promotions to you based on your interests and platform activity. These cookies are only activated with your consent.

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the platform's functionality and your ability to log in or make transactions.

7Data Security

Dafabet employs multiple layers of technical and organisational safeguards to ensure your personal data remains secure at all times:

While we take every reasonable measure to protect your data, no security system is infallible. You also play an important role by keeping your Dafabet account password and login credentials confidential.

8Data Retention Period

Dafabet retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required under Malaysian law:

• Active Account Data: For as long as your account remains active and our services are in use, we will retain all data associated with your account.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date as required under Malaysia's anti-money laundering laws.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Communication Logs: Customer support interaction records are retained for 3 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent or request to unsubscribe from our marketing communications.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9Your Rights Under the PDPA

As a data subject under Malaysia's PDPA, you have the following rights with respect to your personal data held by Dafabet:

To exercise any of the rights above, please contact our Data Protection Officer at support@dafabet-play.net specifying the right you wish to exercise and your account details. We may need to verify your identity before processing any request.

10Cross-Border Data Transfers

In the course of our global operations, your personal data may be transferred to and processed in countries other than Malaysia. This may occur when our service providers or servers are located outside Malaysia.

When your data is transferred outside Malaysia, Dafabet ensures equivalent protection through the following mechanisms:

• Binding data protection agreements with all processors located outside the country.
• Ensuring that recipient countries maintain an adequate level of data protection.
• Use of approved standard contractual clauses for international data transfers.

You may request further information about the protection mechanisms used for cross-border data transfers by contacting us at our support email address.

11Children's Privacy

If we discover that personal data of an underage child has been inadvertently collected, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered an account on our platform, please contact us immediately at support@dafabet-play.net so that we may take the appropriate action.

12Privacy Policy Amendments

Dafabet reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to your registered address at least 7 days before the changes take effect.
• Displaying clear notices on the Dafabet platform's main page.

We encourage you to review this page periodically. Continued use of the Dafabet platform after any changes take effect will be considered acceptance of the updated policy.

13Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact Dafabet's Data Protection Officer (DPO) through the following channels:

For more information regarding the platform's terms of use, please visit Terms & Conditions us. If you have any concerns regarding responsible gaming, please visit our Responsible Gaming us.